Welcome to Service Quest

Customers’ perception of service delivery has a greater impact on business than competitive products and prices. How often do your employees...

• Blame company policy or pass the buck?
• Act as if they are doing clients a favour?
• Fail to meet expectations they have created?
• Breach the stipulations of the new Consumer Protection Act?

Poor service often results from internal challenges based on poor communication and staff refusal to take responsibility. Let us help you address and eliminate these challenges.

Our focus

To establish exceptional service levels by focusing on both internal and external service levels while transforming business into a customer-centric entity with a solid service reputation.

Our services

Auditing and gap analyses of current service levels. Our tailored solutions are based on consultation, mystery shopping and training to ensure the creation of a service culture. Read more

Our guarantee

A sustainable impact through re-evaluating service delivery several months after implementing our solutions.

Our commitment

Improving YOUR customers’ satisfaction.

Our clients

Businesses across all sectors, as well as a specialised service to the Hospitality Industry